Your privacy matters to us. This Privacy Policy explains what personal data taraplay collects, how we use it, and the rights you have as a player based in the Philippines. Please read this page carefully before registering or using any part of the platform.
When you register an account on taraplay, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to create and verify your account in line with applicable regulations. We also collect payment-related details such as your GCash or Maya account reference and Philippine bank information, which are necessary to process deposits and withdrawals. We do not store full card numbers or complete banking credentials on our servers. All financial data is handled through encrypted channels and processed by our licensed payment partners.
We also automatically collect certain technical data when you use the platform, including your IP address, device type, operating system, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual login patterns, and improve the overall experience for Filipino players. We may also collect information about the games you play, the bets you place, and the features you interact with, in order to personalise your experience and comply with our regulatory obligations.
If you contact our support team, we retain records of that communication, including the content of your messages and any documents you submit for verification purposes. We collect only the minimum data necessary for each purpose and do not request information that is irrelevant to operating your account or meeting our legal obligations.
The personal data we collect is used primarily to operate and manage your taraplay account, process your transactions, and deliver the gaming and betting services you have signed up for. We use your identity information to verify that you meet the minimum age requirement and are located in the Philippines, in accordance with our licensing conditions. Your contact details are used to send you account-related notifications, security alerts, and responses to your support enquiries.
We use technical and behavioural data to monitor platform performance, investigate potential fraud or account abuse, and ensure that our systems remain secure and stable. This data also helps us understand how players navigate the platform so we can make improvements that benefit the wider Filipino player community. We do not use your data to build advertising profiles or sell insights to marketing companies.
Where required by Philippine law or by our regulatory obligations, we may use your data to produce compliance reports, respond to lawful requests from government authorities, or fulfil anti-money laundering verification requirements. Any such use is strictly limited to what is legally required and is handled with the same level of care as all other data processing activities on the platform.
taraplay does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.
In certain circumstances, we may be required to disclose your personal data to Philippine government agencies, law enforcement bodies, or regulatory authorities if we receive a lawful request or are obligated to do so under applicable legislation. We will always seek to limit such disclosures to the minimum information required and will notify you where we are legally permitted to do so. We do not voluntarily share your data with any government body beyond what is strictly required by law.
If taraplay undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process. In such an event, we will notify registered players and ensure that the receiving party is bound by privacy obligations that are at least equivalent to those set out in this policy. Your rights over your data remain unchanged in any such scenario.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with standard anti-money laundering requirements applicable in the Philippines. Once the retention period has elapsed, your data is securely deleted or anonymised.
taraplay uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include data encryption in transit and at rest, access controls that limit who within our organisation can view your information, and regular security audits of our systems and processes. Our payment processing infrastructure is handled by PCI-DSS compliant partners to ensure that your financial data is protected to the highest standard.
While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your taraplay account, to enable any available two-factor authentication, and to contact our support team immediately if you suspect any unauthorised access to your account. We will investigate all credible security concerns promptly and take appropriate action to protect affected accounts.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate or incomplete information in your account records. To make either of these requests, please contact our support team with your account details and a description of the information you wish to access or update.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. You may also object to certain types of data processing or request that we restrict how we use your data while a dispute or review is ongoing. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the outcome.
If you have a concern about how taraplay handles your personal data and are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy complaints seriously and are committed to resolving them fairly and transparently. For any privacy-related enquiry, you can also visit our FAQ page for quick answers to common questions.
taraplay may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account. The updated policy will always be available on this page, and the date at the top of the document will reflect when it was last revised.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your data. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any aspect of this policy, our support team is available around the clock to assist players across the Philippines.
We built taraplay with Filipino players in mind — and that includes keeping your personal information safe every step of the way. If you have questions about your data or want to get started, we are here for you.